The central spare parts centre in Laupheim stocks over 23,500 spare parts. Modern spare parts logistics and 24-hour service ensure optimum availability worldwide.
Custom-fit, tested quality and long service life - ORIGINAL PistenBully spare parts.
PistenBully-customers get well-trained service staff with special tools and modern analysis systems like the PistenBully remote diagnosis.
Reliable partner at your side. Worldwide!Kässbohrer: we know how service works.
Ski resort operators, agricultural contractors and increasingly farmers from all over the world are relying on the technology and the service of Käss-bohrer Geländefahrzeug AG. The response is always the same: the next vehicle will be a PistenBully too. The high brand loyalty is the best proof of the quality of the products and a coherent overall concept - from the consultation to the service.
PistenBully Service offers a comprehensive range of technical services thanks to certification and careful selection of dealers with top-class know-how and workshop quality, and the numerous training courses. This increases our customers' profitability and the operational security of the snow groomer fleet.
The service that we offer to the owners and drivers of a PistenBully has to match the recognised quality of our vehicles. To ensure this, we have a network of selected, competent and committed sales partners who are extremely well-versed in the latest product innovations and employ service technicians. Our sales partners and service technicians are made aware of new products, technical developments and the latest processes in regular training sessions and workshops. They know every screw and every cable of your vehicle and can solve any problem. This ensures the greatest operational security even under the most severe conditions. Reliability is our strength!
Speed counts. No empty phrase.
Kässbohrer spare parts service has always been quick. The decentralised organisation of spare parts supply via the PistenBully service partners offers crucial advantages. If a part is not in stock in the relevant country, we're bound to have it in Laupheim. The Logistics Team works 24 hours a day, seven days a week to make sure parts get where they are needed as quickly as possible.
In high season, over 200 packages a day are despatched from the central warehouse in Laupheim alone. There are also daily despatches from Austria, Switzerland, Italy, France and the USA. Every order that reaches Kässbohrer in Laupheim by 5pm is sent out the same day. Naturally, this service has also been available for many years on public holidays like Christmas Day or New Year's Day. Likewise the 24-hour pickup service for customer collection.
Service also online. Even quicker and simpler.
A spare part is needed. Nothing simpler than that. in addition to the well-proven spare parts range, our Spare Parts Webshop also provides innovative technology in service. Access is effected using the chassis number. To make future ordering simpler, customers can define their own fleet with their own fleet numbers. Automatic order archiving is particularly customer-friendly. This means that repeat orders can be placed with one click. There are special notes and installation tips for the individual items. The Spare Parts Webshop has German, English, French, Italian and Spanish versions.
Additionally, the Service Portal has been offering comprehensive responses and background information to technical questions, plus lots of tips and tricks on PistenBully maintenance and service since 2009. Our branches in A, CH, F, I and USA are always connected to the head office in Laupheim via an online "hotbox", which means we can react directly all over the world at the smallest sign of irregularity. These modern forms of communication are the perfect complement to indispensible personal contact.
Reliability has a face.
Eyes you can look into. Words that invoke trust. Rather than being anonymous, Customer Service and Spare Parts Service have a face at PistenBully. The face of the technician who visits you at your ski resort. The face of the spare parts specialist who knows what you need. Together they form a strong team that's there for you throughout the whole year. We really believe in a strong dealer network for our customers to rely on. With over 130 service support points in over 65 countries, we ensure our more than 10,000 PistenBully around the globe are always ready for work.
Confidence in everything that bears the PistenBully name. From the smallest spare part to the largest vehicle and associated service, our customers can trust in the reliability and quality of our products and services. Maximum operational security, combined with maximum cost security - that is the service concept at Kässbohrer.
The best product - the best service. And that's not just from today!
